How can we help?
Explore frequently asked questions.
The American Academy of Dermatology (AAD) states that hair care products can cause acne and breakouts. They recommend that people use hair products that are labeled as non-comedogenic (won’t clog pores) since clogged pores can lead to breakouts and acne. SEEN hair care products are clinically tested to be non-comedogenic (won’t clog pores).
Creating non-comedogenic products is about the magic of the formulation and not about any one specific ingredient. It’s about how ingredients mix together to create a product that respects the skin and the pores. It’s an art and a science since small changes to a formulation can change whether it will or won’t clog pores.
It took us 4 years of research and testing to get our formulations just right. We’re proud to have been granted 2 patents for non-comedogenic hair and scalp care formulations and we’re even more excited about helping people to feel and be their best selves.
Yes, all SEEN hair products undergo testing to confirm they are color-safe.
To ensure safety for pregnant women, SEEN does not contain sulfates, parabens, phthalates, formaldehyde/formaldehyde releasers, or dyes. Fragrance free SEEN, which has no fragrance or masking fragrances, is also available. SEEN products are vegan and cruelty-free.
For most people, the benefits from using SEEN products won’t be instantaneous. Your skin will take some time to respond. While you may see results as soon as 1 week after starting to use SEEN products, it can take up to 2-3 weeks to see happier and healthier-looking skin. SEEN products are best used as a regimen.
SEEN works best when you give it a few washes (3-4) for your hair and scalp to enjoy the full moisture benefits of SEEN products. It can take time to get rid of build up from other products.
SEEN Conditioner and SEEN Curly Creme include shea butter cetyl esters, which is just one part of shea butter. We do not consider shea butter cetyl esters to be comedogenic (i.e. to clog pores).
It is also important to note that the comedogenic potential of a product is a function of many variables, including the ingredients used and the amount of those ingredients used.
The way ingredients combine matters as well, so it’s important to test finished formulas. All SEEN hair products are clinically proven to be non-comedogenic (won’t clog pores) and non-irritating. That said, we understand that everyone reacts differently to ingredients.
We've heard feedback from people that their hair feels fuller after using SEEN, which we attribute to the absence of silicone, which can weigh down the hair. This may be especially true for people with thin or fine hair. Occasionally some people find SEEN drying initially and then they love it after 3-4 washes. We think it's from getting rid of the silicone build up and the time it takes for the scalp and hair to reach a new moisture balance. Some people also benefit from using a bit more of our conditioner and leaving it in longer for increased moisture.
Fragrance can cause skin irritation or skin allergy, though not everyone with sensitive skin reacts to fragrance. Once you remove an irritant or an allergen, your skin can take a few weeks to improve. In some cases you may need to see a dermatologist as well to resolve the rash from the irritant or allergen.
Many people (including us!) have specific products we’re loyal to. However, the reason we recommend using SEEN products as a regimen is because the skin-caring benefits of SEEN products, to some extent, depend on the last product that you put on your hair. Using end-to-end products that are non-comedogenic (won’t clog pores) is ideal.
SEEN products can be used by anyone.
Yes! But for best results, make sure they are also labeled as non-comedogenic (won’t clog pores).
SEEN uses a carefully curated collection of skin-caring ingredients. SEEN products are formulated without gluten, parabens, phthalates, sulfates, dyes, silicones and pore-clogging oils.
We do not test our finished products on animals, except of course humans who volunteer to test our products.
The SEEN fragrance is often described as smelling "clean" and "fresh." For those of you who are fragrance connoisseurs, here are some additional details - top note: apple dew, orange peel, leafy greens; midnote: soft floracy, lily of the valley, crushed violet; drydown: white musks, creamy sandalwood, rosewater. If this still doesn't help, just ask us for a sample.
Some of our components come from outside the U.S. (e.g., our bottle cap), but most of our components and all of our SEEN liquids (SEEN Shampoo, SEEN Conditioner, SEEN Blow-Out Creme) are formulated in the U.S.
Fragrance free SEEN products are truly free of fragrance as well as masking agents.
When we say that SEEN is hair care that also offers skin care benefits, it means that SEEN has been clinically tested to be non-comedogenic (won't clog pores), non-irritating, and includes an ingredient with skin-soothing properties.
We set a high bar for introducing new products, which is why it can take over 25 iterations before we finalize a formula (looking at you, SEEN Curly Creme...). Throughout the development process, our founder, Dr. Iris Rubin, applies the new product directly to her face to ensure it won't cause her to break out. We also consult our world-class formulators (who have launched some of the most respected skin care products on the market) as well as top allergen specialists to incorproate the latest thinking on ingredients.
Once we approve a formula, we then subject it to a battery of hair and skin tests, either on its own or as part of a regimen. These tests include: color preservation, gluten testing, soy testing, comedogenicity testing (to ensure the product won't clog pores), and irritation testing. We've also tested combinations of products for their volume, anti-frizz, and reduced hair breakage benefits.
As if all that isn't enough, we've also conducted a dermatologist-graded study looking at the benefits of using SEEN on trunk and face acne.
The bottom line is that we put SEEN products through a lot of testing before they ever touch someone's hair and skin. This doesn't mean that SEEN will be perfect for everyone but hopefully it means it will be great for many of you.
subscriptions & promotions
Our Auto Renew service is the quickest and most convenient way to keep skin and hair looking its best. Sign up to automatically receive replenishment every 30, 60 or 90 days. One less thing to worry about.
Our Auto Renew subscription service enables you to set up delivery of your favorite SEEN products at a consistent frequency that you can set. You will also receive discounted pricing and FREE shipping. This way, you never run out of SEEN and don’t have to worry about paying for shipping.
Please note that you are not obligated to subscribe for Auto Renew of SEEN products when making a purchase. You can purchase products individually or opt-in for a subscription. By default, you are not subscribed to SEEN products. In order to subscribe, simply check the “SUBSCRIBE & SAVE” checkbox on the CART page as you checkout.
Once you have subscribed, you will be in complete control of your subscription. You can change the products you receive, the frequency you receive them, or even your next shipping date at any time. In addition, you can update your address, cancel your subscription, or skip a shipment at any time simply by logging into your account.
Still have questions? Shoot us an email at support@HelloSeen.com and we can help!
If you are using our Auto Renew feature, you are already getting our best regular SEEN pricing. As a result, you will not be able to apply additional discount codes to the order.
If you have any questions, shoot us an email at support@HelloSeen.com.
Totally. Sign up for our email newsletter, and we promise you’ll never miss out.
orders & shipping
Orders in the US are typically shipped with USPS or FedEx, though depending on customer needs, we may also use UPS.
With each order you place, you’ll receive a confirmation email that allows you to check the status of your order through your online account.
With every order placed, you will receive a shipping confirmation email complete with tracking number (if supported by the carrier) that allows you to track the whereabouts of your order.
Please note that it often takes the service carrier 24-48 hours to scan a package and then update the tracking information within their system. Rest assured that your order has shipped and is on its way to you! You should be able to see an update within 2 business days of shipment.
We ship all over the world. Note that orders outside the U.S. may incur duties and taxes in addition to the shipping charges.
Shipping is FREE on all orders within the continental United States over US$40. For U.S. orders below $40, shipping is $5 for standard delivery.
For international shipments, the cost of delivery will be visible on the checkout page. It will depend on the destination and size/weight of the package.
We ship out all orders within one to two business days.
Within the United States, your package will take 5-7 business days to arrive. If you purchase expedited shipping, your package will take approximately 3 business days to arrive.
We love the hair products we make and think you will, too. Please note that it can take 2-3 weeks of consistent use to see skin benefits.
If you don’t enjoy your first package from SEEN, let us know so that we can help you return or exchange your products within 30 days of receipt for a full refund.
Note that we do NOT accept returns/refunds for SEEN Shampoo Liter size and SEEN Conditioner Liter size. These items are for regular users of SEEN who prefer a more cost-effective and environmentally-friendly way to purchase their favorite shampoo and conditioner. If you are new to SEEN, please try our smaller size SEEN offerings to see if you enjoy the experience.
On international orders, including Canada, we will accept returns but the customer pays for return shipping.
Shipping fees are non-refundable.
Contact Us! We’re always happy to help.